Service outage apology
After downtime.
- Snippet
- Escalations and complaints
- 3 blanks to fill
Hi Customer,
We are sorry about the outage on today. Cause. It is fixed, and we are Prevention so it does not happen again. Orange words are blanks you have not filled yet. Blue words fill in by themselves, such as today’s date or a random pick. Press ⌘ Return to copy.
About this template
After downtime.
- Category
- Customer support
- Pack
- Escalations and complaints
- Type
- Snippet, a short message
- Asks for
- Customer, Cause, Prevention
Use it anywhere you write: email, chat, a document or a support tool. If you send it often, save the finished text as a snippet in ClipBuddy and paste it again from your clipboard history with ⌘⇧V.
Template source
The template as written, with its blanks in double braces, such as {{Name}}.
Hi {{Customer}},
We are sorry about the outage on {{Date}}. {{Cause}}. It is fixed, and we are {{Prevention}} so it does not happen again.