Escalated to specialist
Passes to another team.
- Snippet
- Escalations and complaints
- 2 blanks to fill
Hi Customer,
I have passed your case to our technical specialists, who can look deeper. You will hear from them by in 2 days; I will stay copied in. Orange words are blanks you have not filled yet. Blue words fill in by themselves, such as today’s date or a random pick. Press ⌘ Return to copy.
About this template
Passes to another team.
- Category
- Customer support
- Pack
- Escalations and complaints
- Type
- Snippet, a short message
- Asks for
- Customer, Team
Use it anywhere you write: email, chat, a document or a support tool. If you send it often, save the finished text as a snippet in ClipBuddy and paste it again from your clipboard history with ⌘⇧V.
Template source
The template as written, with its blanks in double braces, such as {{Name}}.
Hi {{Customer}},
I have passed your case to our {{choice:Team|technical|billing|security|product}} specialists, who can look deeper. You will hear from them by {{date+2d}}; I will stay copied in.