Retail stores templates
In-store and local shop messages: staff rotas, customer holds, special orders, loyalty, events and store notes. 29 free templates, 7 of them longer notes. Open one to fill in the blanks and copy it.
Customers
Holds, orders and loyalty.
- Item on hold Snippet Reserved for pickup. Hi [Customer], we have put [Item] on hold for you until [in 3 days]. See you soon!
- Special order arrived Snippet Order is in. Hi [Customer], good news, your special order of [Item] has arrived. We are open [Hours].
- Special order placed Snippet Confirms an order. Hi [Customer], We have ordered [Item] for you. Expected in: [ETA]. Deposit paid: [Deposit]. We will call…
- Repair ready Snippet Repair collection. Hi [Customer], your [Item] is repaired and ready to collect. Cost: [Cost].
- Loyalty welcome Snippet Joined the programme. Welcome to [Store] rewards, [Customer]! You earn [Rate] on every purchase, and you have a welcome gift of…
- Points reminder Snippet Use your points. Hi [Customer], you have [Points] points worth [Value]. They expire on [Expiry].
- In-store event invite Snippet Store event. Hi [Customer]! Join us at [Store] on [today] at [time now] for [Event]. [Perk]
- Price match reply Snippet Price match policy. Hi [Customer], we are happy to match [Competitor]'s price of [Price] for [Item]. Just show the listing at…
- Return policy Snippet Store policy. Returns within 30 days with receipt, in original condition, for a full refund. Sale items: [Sale policy].
- Gift card balance Snippet Balance reply. Hi [Customer], your gift card ending [Last digits] has [Balance] left.
- Thanks for shopping local Snippet After a purchase. Thanks for shopping with [Store], [Customer]! Supporting local means the world to us.
Staff and store
Run the shop floor.
- Rota published Snippet New schedule. Hi team, next week's rota is up: [Link]. Please check your shifts and swap by [Deadline].
- Shift cover request Snippet Need cover. Can anyone cover [Shift] on [today]? Let me know by [time now].
- Store opening note Snippet Morning message. Good morning team! Today: [Focus]. Deliveries: [Deliveries]. Promo: [Promo].
- Sales target update Snippet How we are doing. We are at [Actual] of our [Target] weekly target. Push on [Product] today!
- Stock delivery note Snippet Delivery coming. Delivery arriving [Day] at [time now]. [Names] please help unpack and price.
- Window display brief Snippet Visual merchandising. New window from [today]: theme [Theme], featuring [Products]. Photos of the plan: [Link].
- Staff meeting store Snippet Team meeting. Staff meeting [today] at [time now] before opening. Agenda: [Agenda]. Paid time.
- Holiday hours notice Snippet Seasonal hours. Holiday opening hours: [Hours]. Closed on [Closed days].
Store notes
Records and checklists.
- Daily sales log Note Takings. | Date | Sales | Transactions | Avg basket | Notes | | | | | | | | [today] | | | | |
- Opening checklist store Note Open the shop. - [ ] Lights and music - [ ] Till float - [ ] Floor tidy - [ ] Promotions in place - [ ] Door unlocked at…
- Closing checklist store Note Close up. - [ ] Till counted - [ ] Cash banked - [ ] Floor recovered - [ ] Lights off - [ ] Alarm set
- Reorder list Note What to reorder. | Item | SKU | On hand | Order | Supplier | | | | | | | | | | | | |
- Promotion plan Note Plan a sale. Promo: [Promo] Dates: [Dates] Products - Signage Staff briefing
- Customer requests log Note What people ask for. | Date | Request | Customer | Followed up | | | | | | | [today] | | | [ ] |
Store messages
Customers and team.
- Holiday opening hours Snippet Seasonal hours. Holiday hours: [Hours]. We are closed on [Closed days].
- Staff rota posted Snippet Shift schedule. Next week's rota is up. Please check your shifts and swap by [Deadline] if needed.
- Stocktake notice Snippet Inventory day. Stocktake on [today]. All staff in by [time now]. The store opens at [Open].
Store notes
Running the shop.