Internal handover note
For the next agent.
- Snippet
- Help desk internal notes
- 5 blanks to fill
Customer: Customer Issue: Issue Tried: Tried Next step: Next step Mood: calm
Orange words are blanks you have not filled yet. Press ⌘ Return to copy.
About this template
For the next agent.
- Category
- Customer support
- Pack
- Help desk internal notes
- Type
- Snippet, a short message
- Asks for
- Customer, Issue, Tried, Next step, Mood
Use it anywhere you write: email, chat, a document or a support tool. If you send it often, save the finished text as a snippet in ClipBuddy and paste it again from your clipboard history with ⌘⇧V.
Template source
The template as written, with its blanks in double braces, such as {{Name}}.
Customer: {{Customer}}
Issue: {{Issue}}
Tried: {{Tried}}
Next step: {{Next step}}
Mood: {{choice:Mood|calm|frustrated|urgent}}