After-hours reply

• Snippet
• Greetings and acknowledgements
• 3 blanks to fill

Hi Customer,

Thanks for your message. Our team is offline right now and back at Opening time. We will reply as soon as we are in.

In the meantime, our help centre may have an answer: Help link

About this template

Received outside business hours.

Category

Customer support

Pack

Greetings and acknowledgements

Type

Snippet, a short message

Asks for

Customer, Opening time, Help link

Use it anywhere you write: email, chat, a document or a support tool. If you send it often, save the finished text as a snippet in ClipBuddy and paste it again from your clipboard history with ⌘⇧V.

Hi {{Customer}},

Thanks for your message. Our team is offline right now and back at {{Opening time}}. We will reply as soon as we are in.

In the meantime, our help centre may have an answer: {{Help link}}

More customer support templates

• Busy period notice Snippet High volume warning.
• Welcome new customer Snippet Greets a first-time customer.
• Ticket number Snippet Shares a reference.
• Taking over the ticket Snippet Colleague handover.
• Language switch Snippet Offers another language.
• Phone callback offer Snippet Offers to call.

See all 138 customer support templates