Bug report to engineering
Hands a bug to developers.
- Snippet
- Help desk internal notes
- 6 blanks to fill
Summary: Summary Customer impact: one customer Steps: Steps Expected: Expected Actual: Actual Ticket: Ticket number
Orange words are blanks you have not filled yet. Press ⌘ Return to copy.
About this template
Hands a bug to developers.
- Category
- Customer support
- Pack
- Help desk internal notes
- Type
- Snippet, a short message
- Asks for
- Summary, Impact, Steps, Expected, Actual, Ticket number
Use it anywhere you write: email, chat, a document or a support tool. If you send it often, save the finished text as a snippet in ClipBuddy and paste it again from your clipboard history with ⌘⇧V.
Template source
The template as written, with its blanks in double braces, such as {{Name}}.
Summary: {{Summary}}
Customer impact: {{choice:Impact|one customer|several customers|everyone}}
Steps: {{Steps}}
Expected: {{Expected}}
Actual: {{Actual}}
Ticket: {{Ticket number}}