Complaint response
Formal resolution.
- Snippet
- Escalations and complaints
- 5 blanks to fill
Dear Customer, We have investigated your complaint Reference. We found that Finding. To put this right, we will Remedy. If you are not satisfied, you can Next step.
Orange words are blanks you have not filled yet. Press ⌘ Return to copy.
About this template
Formal resolution.
- Category
- Customer support
- Pack
- Escalations and complaints
- Type
- Snippet, a short message
- Asks for
- Customer, Reference, Finding, Remedy, Next step
Use it anywhere you write: email, chat, a document or a support tool. If you send it often, save the finished text as a snippet in ClipBuddy and paste it again from your clipboard history with ⌘⇧V.
Template source
The template as written, with its blanks in double braces, such as {{Name}}.
Dear {{Customer}},
We have investigated your complaint {{Reference}}. We found that {{Finding}}. To put this right, we will {{Remedy}}.
If you are not satisfied, you can {{Next step}}.