Damaged item
Handles damage in transit.
- Snippet
- Refunds and returns
- 3 blanks to fill
Hi Customer, I am so sorry your Item arrived damaged. Could you send a photo? Then I will send a replacement right away.
Orange words are blanks you have not filled yet. Press ⌘ Return to copy.
About this template
Handles damage in transit.
- Category
- Customer support
- Pack
- Refunds and returns
- Type
- Snippet, a short message
- Asks for
- Customer, Item, Option
Use it anywhere you write: email, chat, a document or a support tool. If you send it often, save the finished text as a snippet in ClipBuddy and paste it again from your clipboard history with ⌘⇧V.
Template source
The template as written, with its blanks in double braces, such as {{Name}}.
Hi {{Customer}},
I am so sorry your {{Item}} arrived damaged. Could you send a photo? Then I will send a replacement {{choice:Option|right away|or refund you, whichever you prefer}}.