Refund denied politely
Outside the policy.
- Snippet
- Refunds and returns
- 4 blanks to fill
Hi Customer, I understand this is frustrating. Your purchase on Date is outside our Days-day refund window, so I cannot refund it. What I can offer is Alternative.
Orange words are blanks you have not filled yet. Press ⌘ Return to copy.
About this template
Outside the policy.
- Category
- Customer support
- Pack
- Refunds and returns
- Type
- Snippet, a short message
- Asks for
- Customer, Date, Days, Alternative
Use it anywhere you write: email, chat, a document or a support tool. If you send it often, save the finished text as a snippet in ClipBuddy and paste it again from your clipboard history with ⌘⇧V.
Template source
The template as written, with its blanks in double braces, such as {{Name}}.
Hi {{Customer}},
I understand this is frustrating. Your purchase on {{Date}} is outside our {{Days}}-day refund window, so I cannot refund it. What I can offer is {{Alternative}}.