Chat hold

Asks them to wait in chat.

  • Snippet
  • Greetings and acknowledgements
  • 2 blanks to fill

Fill in the blanks

Your text

Thanks, Customer. Give me a minute to look into this for you.

Orange words are blanks you have not filled yet.

About this template

Asks them to wait in chat.

Pack
Greetings and acknowledgements
Type
Snippet, a short message
Asks for
Customer, Time

Use it anywhere you write: email, chat, a document or a support tool. If you send it often, save the finished text as a snippet in ClipBuddy and paste it again from your clipboard history with ⌘⇧V.

Template source

The template as written, with its blanks in double braces, such as {{Name}}.

Thanks, {{Customer}}. Give me {{choice:Time|a minute|two minutes|five minutes}} to look into this for you.

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