Ask for steps

• Snippet
• Troubleshooting
• 2 blanks to fill

Hi Customer,

To help me reproduce this, could you tell me:

1. What you were trying to do
2. The steps you took
3. What happened instead
4. The device you are using

Thanks!

About this template

Collects reproduction steps.

Category

Customer support

Pack

Troubleshooting

Type

Snippet, a short message

Asks for

Customer, Device

Use it anywhere you write: email, chat, a document or a support tool. If you send it often, save the finished text as a snippet in ClipBuddy and paste it again from your clipboard history with ⌘⇧V.

Hi {{Customer}},

To help me reproduce this, could you tell me:

1. What you were trying to do
2. The steps you took
3. What happened instead
4. The {{choice:Device|device|browser|app version}} you are using

Thanks!

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