Need more info

• Snippet
• Ticket replies
• 2 blanks to fill

Hi Name,

To help, could you tell me:

- Your computer name (Where to find)
- The exact error message
- When it started

Thanks!

About this template

Asks for details.

Category

IT helpdesk

Pack

Ticket replies

Type

Snippet, a short message

Asks for

Name, Where to find

Use it anywhere you write: email, chat, a document or a support tool. If you send it often, save the finished text as a snippet in ClipBuddy and paste it again from your clipboard history with ⌘⇧V.

Hi {{Name}},

To help, could you tell me:

- Your computer name ({{Where to find}})
- The exact error message
- When it started

Thanks!

More it helpdesk templates

• Remote session Snippet Books remote support.
• Fixed, please test Snippet Asks to confirm a fix.
• Ticket closed Snippet Closing message.
• Wrong queue Snippet Redirects the request.
• Out of scope Snippet Personal device request.
• Waiting on vendor Snippet Third-party dependency.

See all 61 it helpdesk templates