Interview: Customer support agent
Eight questions for a customer support agent interview.
- Note
- Interview kits by role
- 2 blanks to fill
Interview: Customer support agent (Candidate) **Candidate:** Candidate **Date:** today 1. Tell me about a time you turned an angry customer around. - 2. How do you handle a question you cannot answer? - 3. How do you stay calm under pressure? - 4. What makes a great support reply? - 5. How would you explain a technical issue to a non-technical customer? - 6. Describe a time you went beyond your role for a customer. - 7. How do you manage a high volume of tickets? - 8. How do you pass feedback to the product team? - **Overall:** Strong yes
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About this template
Eight questions for a customer support agent interview.
- Category
- Recruiting
- Pack
- Interview kits by role
- Type
- Note, a longer document
- Asks for
- Candidate, Verdict
Use it anywhere you write: email, chat, a document or a support tool. If you send it often, save the finished text as a snippet in ClipBuddy and paste it again from your clipboard history with ⌘⇧V.
Template source
The template as written, with its blanks in double braces, such as {{Name}}.
Interview: Customer support agent ({{Candidate}})
**Candidate:** {{Candidate}}
**Date:** {{date}}
1. Tell me about a time you turned an angry customer around.
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2. How do you handle a question you cannot answer?
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3. How do you stay calm under pressure?
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4. What makes a great support reply?
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5. How would you explain a technical issue to a non-technical customer?
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6. Describe a time you went beyond your role for a customer.
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7. How do you manage a high volume of tickets?
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8. How do you pass feedback to the product team?
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**Overall:** {{choice:Verdict|Strong yes|Yes|No|Strong no}}