Customer incident email
Direct note to customers.
- Snippet
- Incident communication
- 5 blanks to fill
Hi Customer,
On today, Service was unavailable for Duration because Cause. Your data was not affected. We are sorry for the disruption and have Prevention. Orange words are blanks you have not filled yet. Blue words fill in by themselves, such as today’s date or a random pick. Press ⌘ Return to copy.
About this template
Direct note to customers.
- Category
- DevOps and incidents
- Pack
- Incident communication
- Type
- Snippet, a short message
- Asks for
- Customer, Service, Duration, Cause, Prevention
Use it anywhere you write: email, chat, a document or a support tool. If you send it often, save the finished text as a snippet in ClipBuddy and paste it again from your clipboard history with ⌘⇧V.
Template source
The template as written, with its blanks in double braces, such as {{Name}}.
Hi {{Customer}},
On {{Date}}, {{Service}} was unavailable for {{Duration}} because {{Cause}}. Your data was not affected. We are sorry for the disruption and have {{Prevention}}.